I’m both pleased and proud to announce that we are expanding our Work-At-Home program in Canada. Teleperformance employs thousands of employees globally through Work-At-Home-Agent opportunities and will grow its existing offering in New Brunswick to also include the province of Nova Scotia, and additional provinces in 2018, to meet the evolving needs of its clients. This dynamic program bolsters our service offerings with increased flexibility, scalability and access to talent.
Our remotely located employees are full-time, permanent employees who benefit from the same growth and development opportunities all our team members enjoy, while working from the comfort of their own homes. Our Work-At-Home-Agent program is particularly advantageous to those living in rural communities or face transportation challenges so that they may have a more flexible work arrangement.
As the business journal Nearshore Americas recently reported, the Work-At-Home business model is going through a strong revival – especially in Canada and the US. I believe that there are several important reasons why this is taking place, but the most important three are:
1. Training is now easier; it’s far easier to train your team remotely now that streaming and live video calls are commonplace. In some cases you can get new hires up to speed and operational without them ever needing to spend time at the head office.
2. Security is dramatically better; the security systems used by Work-At-Home agents today are in many ways even more secure than the processes and technologies used in many modern offices. You can still be confident your data is secure, even with a distributed workforce.
3. You can access the best talent; as the customer experience process becomes more and more important, it’s even more important than ever to access people who do a great job representing your brand. Why limit your hiring to those who live within commuting distance of your office? Expand your horizons and try building the team with Work-At-Home agents.
Let me know what you think of the Work-At-Home revival. Leave a comment here or get in touch via my LinkedIn and if you are interested in learning more about our job opportunities in Canada then check our website here.
Photo by Billy Wilson licensed under Creative Commons.