I’m pleased to announce that I will be hosting the next installment in the TP Talks webinar series. It’s going to feature Scott Horace, Senior Vice President of Global Contact Center Management at Mastercard. Scott and I will be discussing the best practices used by Mastercard to deliver cost-effective and exceptional customer experience (CX).
Mastercard is well known as a leader in global payments – they connect billions of consumers everyday. Their payment-processing network is the fastest in the world and operates in over 210 countries.
In our TP Talks webinar, Scott will share how Mastercard delivers a terrific and personalized customer experience in every country, while balancing the business need to make good economic decisions on how this support is delivered. In his own words, Scott said: “We stay close to the experience because our brand and reputation are paramount to us— we can’t let our foot off the gas, even as we’re looking at ways to control costs.”
Scott will provide insights into their experience and lessons learned, on how being flexible, consistent, and aligning with those that share your core values for customer service are key to delivering the type of experiences customers deserve.
As with every TP Talks session, this one will be interactive and relevant to anyone seeking to protect their brand and optimize their costs in a world class CX environment.
I will discuss several points with Scott, but we will also be taking questions from the live audience so if you would like to ask Scott a question just register for the webinar by clicking the link below.
Date: Wednesday, October 11
Time: 2pm Eastern Daylight Time
Duration: 30 mins
To register for the webinar please click here…
Photo by Håkan Dahlström licensed under Creative Commons