IAOP Calls Teleperformance A Global Leader
IAOP Calls Teleperformance A Global Leader

I’m really pleased to announce that Teleperformance has been named a 2016 Global Outsourcing 100 company by the International Association of Outsourcing Professionals® (IAOP). This achievement marks the second consecutive year that Teleperformance has been rated among the world’s elite outsourcing companies.

The Global Outsourcing 100 honors outsourcing service providers that demonstrate excellence and commitment to the industry in five critical pillars: Size and Growth, Customer References, Awards and Certifications, Programs for Innovation, and Corporate Social Responsibility (CSR). Teleperformance received a full star – the highest possible honor – in all five categories, and as a result, was also recognized as an All Star Company Provider.

The IAOP Chief Executive Officer, Debi Hamill, was full praise. In a statement she said: “Businesses understand there are hundreds of qualified service providers and advisors out there, but what they really need to understand now is what makes each one exceptional.” She added: “The Global Outsourcing 100 and World’s Best Advisors lists have done just that. We’re proud to recognize Teleperformance for being among the highest rated companies in customer references, company awards and certifications, programs for innovation, corporate social responsibility and size and growth.”

In addition to the Global Outsourcing 100 list, Teleperformance was included in IAOP’s more specified sub-lists, including Best Leaders in Overall Revenue, Best Leaders in Number of Employees and Best Leaders in Number of Countries Worldwide.

In a further statement, Paulo César Salles Vasques, Worldwide Chief Executive Officer, Teleperformance Group said:  “Teleperformance’s continued recognition by IAOP is a testament to our growth and sustained leadership in the industry. As a customer experience provider today, having a well-rounded identity is more important than ever. Teleperformance not only continues to increase its focus on business drivers including innovation, reliability, security and growth, but also our contributions to communities worldwide through our commitment to CSR.”

The industry’s leading association and advocate for outsourcing professionals, IAOP boasts a global community of more than 120,000 members and affiliates worldwide. The list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

The full scoring and process methodology document may be found here: https://www.iaop.org/Download/Default.aspx?ID=1605

IAOP revealed the 2016 Global Outsourcing 100 list at the Outsourcing World Summit in Lake Buena Vista, Florida in February. The full list with distinguishing stars will be published on June 6, 2016 and can also be downloaded on IAOP’s website at https://www.iaop.org


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