John Maczynski | Author | USA Blog
John Maczynski

John Maczynski

As a Senior Customer Experience Management Executive, Mr. Maczynski has helped more than 100 Global 1000 companies structure and implement their customer experience management programs linking together sales, operations, customer care contact centers and digital/mobile technologies to provide a seamless experience for their customers. Mr. Maczynski leads a team of solutions architects who work with leading organizations in healthcare, banking and financial services, business services, insurance, government agencies to design and deploy initiatives that help manage customer interactions throughout the entire lifecycle. With expertise in engaging and retaining Millennials and ominichannel consumers, Mr. Maczynski has developed world-class programs that lower operational costs, improve caller experience, reduce customer churn, and drive sales and cross/upsells across all demographics. With over 30 years’ experience, Mr. Maczynski has become the go-to subject matter expert and sought-after speaker on customer experience management.