Brad Lindemann | Author | USA Blog
Brad Lindemann

Brad Lindemann

A strategic thinker, metrics-based problem solver, and builder of high performing teams for consumer-centric organizations with a track record of success across multiple business disciplines.

Oct 17

Strategic Thinking

Healthcare Webinar: Member Engagement Strategies In The Digital Age
Healthcare Webinar: Member Engagement Strategies In The Digital Age

Healthcare Webinar: Member Engagement Strategies In The Digital Age

America’s Health Insurance Plans (AHIP) is the national trade association representing the health insurance community. On October 27th Teleperformance will host a webinar with AHIP focused on member engagement strategies in the digital age. Healthcare is not immune to changing consumer expectations. Between increased marketplace competition, new digital channels of interaction, and consumer decisions on…

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Nov 26

Customer Experience

Customer Experience is the main battleground for 2015
Customer Experience is the main battleground for 2015

Channel-Hopping Is Just What Customers Expect

I recently saw an interesting blog about omnichannel customer service recently that focuses on the way that people communicate today. This blog makes an interesting business point using examples that relate to the real world and I can relate to this entirely.https://www.linkedin.com/pulse/omnichannel-communications-let-your-customers-way-darren-prineI have a friend who takes language classes on Skype. The student and teacher…

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